FAQs

WHERE DO YOU SHIP TO?

We ship Worldwide

HOW MUCH IS SHIPPING? ( Shipping is free for the month of October )

Shipping to all countries - Worldwide - is £5.50

WHAT IS THE SHIPPING TIME?

Shipping times can vary; usually you will receive your item within 10 - 20 days. Due to the current pandemic situation throughout the world, some deliveries can be delayed which unfortunately is not in our control but we will do our up-most to deliver your goods on time.

WHERE ARE YOUR SUPPLIERS BASED:

Our suppliers are from the UK, China, Spain, United States and Australia

REFUND POLICY?

If you are not happy with your item; please use the contact form to let us know and we will refund you after the item is sent back.

CAN I CHANGE THE CURRENCY?

Yes you can - at the bottom of each page is a currency convertor; just click on the currency of your choice.

  • What countries do you ship to and the shipping cost? 

( CURRENTLY FREE SHIPPING WORLDWIDE)

All countries:

UK - £4.00

World-Wide - £5.50

Furniture over 15 lbs

UK - £10.00

World-Wide - £30.00

  • When will I receive my order?

Shipping can vary; usually you will receive your item within 10 - 20 days; however due to the current pandemic situation through out the world, some deliveries can be delayed which unfortunately is not in our control but we will do our up-most to deliver your goods on time. Our suppliers are based in the United States, Australia and China.

  • What do I do if I received a defective order?

Please email rari.luxuries@gmail.com or fill out the contact form in the menu option stating the problem and we will be happy to refund or exchange

  • How do I contact your company if my question isn’t answered here?

Please email us at rari.luxuries@gmail.com or use the contact form from the menu options - If we are online, you can also use our Live Chat service for immediate help.

  • What is Live Chat?

This instant messaging service connects you to a member of our customer service team who will be able to answer your questions and give assistance there and then.

  • How does it work?

    You'll see Live Chat as an option on the bottom right on the home page - with a Speech Bubble Icon

  •  I am looking for a particular style/piece of art; can you help? 

Yes we can. Please use the contact page to let us know what you are looking for and we will do our best to provide.